Online Registration is now closed. You may register at the Check-in area on the 3rd floor, Staffordshire Room at the Westin Copley Place starting at 7:30 AM tomorrow.

Ubiquitous access to information, collaboration, and transactions are fast becoming the norm. Over half of today’s work gets done outside of corporate offices. Data security has become more important than perimeter security. Innovation is driven from the edge of corporate hierarchies. The new business models require partnerships and the mobile workforce requires a well-designed access to business functions from anywhere. In 2011 investments in mobility has gone up sharply, transforming the operating models and improving the collaborative environment between workers, customers and business partners. Device evolutions, mobile enterprise application development platforms and telecom advances have advanced the technology front, while business process redesign frameworks have enabled rapid adoptions leveraging outsourcing. At this seminar expect to hear about today’s technical choices and how they can be best fitted to enable your mobile business.

Topics:

• Impact of BYOD Policies
• Use of Mobile Devices (like iPad) for high-end applications
• Convergence of Mobile Devices
• Mobility and Workplace Obfuscation
• Collaboration Systems Integration
• Mobile Security Development
• Impact of creating and consuming services on private, public and community clouds
• Managing shifts in workforce between permanent and contract workers
• Extending and enabling multi-media outside of enterprise
• Management of distributed staff and work-from-home staff
• Leveraging Skype and other public VoIP services
• Risk-adjusted return on outsourcing
• Managing the quality of outsourced services
• Preparedness to manage the unexpected (e.g. natural disasters)

7:30-8:00AM Registration and Breakfast

8:00-8:05AM WSTA Introductions – Alok Kapoor, Executive Vice President, Enterprise Infrastructure, Fidelity Investments and WSTA Board Director

8:05-8:30AM "Customer-centric IT Experience"
Wilson D’Souza, Senior Vice President, End User Computing, Enterprise Infrastructure, Fidelity Investments
The customer experience results that a business gets are a function of the environment that it sets up for its associates. Engaging associates in the experience improvement dialogue is important, but investments in training, people, and the technology that associates use every day to service customers are equally critical to achieving a great customer experience. This keynote will focus on three elements in our journey to improve associate experience:
- Impact of choice, mobility and anywhere trends to our strategy
- Emphasizing user experience design for infrastructure services
- Transforming IT experience in the workplace - the thousand "little things" we do for associates

8:30- 9:15AM Keynote – “Mobile Device Management, From Accommodating Consumerization to Enhancing Productivity”
Terrence Cosgrove, Research Director, Mobile and Client Computing, Gartner
Right now, organizations are trying to get control over the tablets and smartphones users are bringing to work. As organizations increasingly leverage mobile technology to create business value, IT must be armed with the security and support strategy to meet this challenge. This session examines the state of enterprise mobility, its impact on IT operations, and what organizations must do to manage it.

9:15-9:40AM “Best Practices for Mobile Business Intelligence”
Dan Grady, Business Intelligence Systems Engineer for the Eastern Area, Information Builders
Many organizations are recognizing the benefits of delivering business intelligence content to their employees and more importantly their business partners and customers via mobile devices. Some of them are:
· More collaborative, fact based conversations
· Increased customer satisfaction leading to better retention rates
· Improved transparency
· New growth opportunities and revenue streams
This session will focus on the some of the best practices when looking to bring Business Intelligence/Analytics content to mobile devices. Topics include which applications have the potential to deliver significant ROI, the 4 ways to deploy information to mobile devices, and application design best practices.

9:40-10:05AM “Mobilizing for Mobile: Leveraging Existing Infrastructure and Skill Sets to Simplify Mobile Security and Access Management”
David McNeely, Director of Product Management, Centrify
Employees are adopting tablet devices and smart phones at record rates, utilizing them to manage both their personal and work lives. So how do organizations manage the challenges of the “bring-your-own-device” trend while reaping the benefits of iPhones, iPads and Andriod devices to increase job productivity? How can these devices be locked down and managed to ensure security and compliance when they are used to access work email, WiFi and VPN connections? How can IT managers integrate the mobile device security and management into their existing processes and skill sets? What existing infrastructure can they leverage or do they need to make new investments? Attend this session to help better understand and address these challenges as we share a best practice approach for managing mobile in the enterprise.

10:05-10:30AM Break and Demo Area Visit

10:30-10:55AM "Mobile Communications in the Enterprise"
David D. DeLorenzo, Associate Director – Managed Services and UC&C Mobility, Verizon Enterprise Solutions
Technological change and the consumerization of IT occurring in the world today are impacting many aspects of how people communicate, share information, and interact with one another. Naturally as these new consumer technologies proliferate, there is an expectation that people can do the same in the Enterprise - A blurring of their personal and business experience.

In this session we will review the impact of these trends on devices, communication applications, and cloud communication services. We will also touch on mobile device and application security, as well as the Bring Your Own Device model.

10:55-11:20AM “Harnessing Mobility and the Cloud, Securely”
Reza Nabavi, Director of Mobile Product Marketing, Accellion
The proliferation of mobile devices, coupled with the availability of cloud services, has created new avenues for increased employee productivity and economic benefits. Though productivity gains can be substantial, so can the security risks posed by employee-installed applications.

How can enterprises facilitate easy access and collaboration of content in an increasingly mobile environment and still ensure security mandates are met?

Attend this presentation to learn:
- Considerations for a comprehensive approach to enterprise mobility management.
- How to address mobile content, cloud, device and application security.
- Best practices for mobile content management (MCM).

11:20-11:45AM “The Mobile Impact”
Jeffrey Schick, Vice President of Social Software, IBM
Learn about trends and client requirements that are impacting today’s mobile solutions. In this session we will cover the major areas that influence an organizations mobile strategy. We will also highlight IBM's lessons learned through experience.

11:45-12:10PM “Mobile Social and The Distributed Team: Risk, Challenge, Reward”
Sarah Carter, VP of Marketing, Actiance

12:10-1:00PM Luncheon: Sponsored by Actiance

1:00PM Seminar Concludes

Agenda and Times Subject to Change

The Westin Copley Place
10 Huntington Avenue
Boston, MA 02116

End-User Presentation - Wilson D’Souza, Senior Vice President, End User Computing, Enterprise Infrastructure, Fidelity Investments
Wilson D’Souza is Senior Vice President, End User Computing within the Enterprise Infrastructure division of Fidelity Investments. EUC is responsible for all client support, end user platforms, messaging, directory, e-compliance, collaboration platforms and IT user experience.

He comes to Fidelity from MIT where he was Director of Infrastructure Software Development & Architecture “ISDA” and Client Support Services “CSS” organizations. He also founded MIT’s Kerberos Consortium and served on its board.

Prior to joining MIT, he served as Director in the architecture and engineering group at Merrill Lynch. Prior to Merrill Lynch, he has held a variety of management and technical positions at Pepsi Cola International, Emirates Airlines and various technology companies in India.

He has a bachelor’s degree in electronics and communications from Karnataka University, India. He lives in Lexington, MA with his wife and 2 sons.

Keynote - Terrence Cosgrove, Research Director, Mobile and Client Computing, Gartner
Terrence Cosgrove is a Research Director at Gartner, where he is part of the Mobile and Client Computing group. He covers the management and support of end-user computing, including client and mobile device management, desktop virtualization, application virtualization, and IT operations. He previously worked at Smith Barney as a Research Associate analyzing investment opportunities in technology companies.

Dan Grady, Business Intelligence Systems Engineer for the Eastern Area, Information Builders
Dan is an experienced corporate speaker at large events around the world. He also devotes much of his time to working with customers and prospects on creating and demonstrating BI solutions that showcase how Information Builders technologies can be applied to real world business problems. Dan has been working with BI solutions in many capacities both technical and sales in his 15 years with Information Builders. Some of his specialties include mobile applications, predictive analytics and extensive dashboard design. He is a graduate of St. Joseph’s College and the University of Dayton, and currently resides in the NY City area

David McNeely, Director of Product Management, Centrify
David McNeely is a Director of Product Management at Centrify, and works with customers to drive the roadmap for Centrify's award-winning Identity and Access Management solutions. David has worked in the Identity and Access management market for over 16 years holding various Product Marketing and Management positions at ActiveIdentity, AOL, iPlanet and Netscape. At Netscape and iPlanet he was the Director of Product Management for the Directory and Security product line where he first promoted the concept of a centralized Directory for all identity and access management.

David D. DeLorenzo, Associate Director – Managed Services and UC&C Mobility, Verizon Enterprise Solutions
David D. DeLorenzo is currently an Associate Director for Managed Services and UC&C Mobility in Verizon’s Enterprise Solutions Group, a newly formed global business unit of Verizon Communications. In this role David is responsible for a UC&C Managed Services portfolio for Cisco, Avaya, and other partners, as well as the UC&C Mobility applications and products.

David was formerly a Senior Product Manager in Avaya’s Global Communications Solutions (GCS) organization, responsible for next generation UC&C products. While at Avaya he also held positions as a Senior Product Manager for Avaya’s 9600 Series IP Telephones and many of their endpoint products and soft clients. David has additional experience as a Program and Development Manager for Avaya’s devices portfolio, and most recently managed outsourced global ODM development projects related to this business.

Reza Nabavi, Director of Mobile Product Marketing, Accellion
Nabavi brings more than 15 years of experience in marketing consumer mobile application and messaging platform products. In his current role as Director of Product Marketing for Accellion, Inc., he focuses on competitive analysis and positioning of Accellion Mobile Apps and the secure, mobile file sharing solution in the enterprise content mobility market segment.

Prior to Accellion, he led UI and OS platform marketing for Symbian and NOKIA in North America. Nabavi’s foundation as a successful marketer in the mobile industry began at Sun Microsystems where, during his 10 year tenure, he led senior industry marketing, market development and product marketing roles. Key products and markets Nabavi was responsible for include mobile messaging value-added services, wireless data services segment, and J2ME platform for mobile devices. Nabavi has an MBA from USC Marshall School of Business and is a regular speaker at mobile industry trade events.

Jeff Schick, Vice President of Social Software, IBM
Jeff Schick has been with IBM since 1988 and has held various executive roles in both development and the field. Jeff is currently the Vice President of Social Software and has overall responsibility for collaboration software including Messaging, Unified Communications, Social Software and Office Productivity solutions. He is responsible for delivering these solutions so they may be deployed in the cloud as well as on premises Jeff is the creator of IBM’s social software, IBM Connections. IBM Connections is the the #1 social networking software for the enterprise and used by governments and businesses around the world.

Jeff also serves on the Advisory Board of the Film Foundation as the technology advisor. The Film Foundation is focused on the preservation of film and the education of visual arts in schools around the world . The Film Foundation is an organization that Martin Scorsese chairs and whose Board Directors also includes Steven Speilberg, George Lucas, Clint Eastwood and other esteemed Directors.

Sarah Carter, VP of Marketing, Actiance
At 17 Sarah joined the workforce as a taxi driver and remembers her roots well, so you can expect an interesting tour through the ins and outs of Social Networking and Web 2.0. Anecdotes and customer stories are of course inevitable, (and gratuities are expected). It took a stint with IBM, a software developer in Canada before she moved to the UK IT security market some (ahem) 12 years ago, where she joined the management team of a UK security integrator, floated the company on AIM, acquired others and then sold it.

Having spent four years working with Actiance customers and partners throughout Europe and Asia, Sarah recently relocated to HQ in California. Sarah works with FINRA, IIROC, the FSA and SEBI and runs the social engagement team at Actiance. She works with Actiance clients on best practice social media and collaboration strategies in Europe and the USA and regularly speaks on the topic on both continents.

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