Unifying Communications in the Cloud

By Irwin Lazar, Nemertes Research

The move to Unified Communications as a Service (UCaaS) is under way.  Nearly half of companies (48%) are using, planning to use, or evaluating UC applications such as Google Apps, Microsoft Office365/Lync Online, or competing offerings. At the same time, employees are demanding greater capabilities to collaborate with partners, customers, and suppliers across enterprise boundaries and via public services such as Facebook, Skype, and Twitter. Thus IT leaders must create and implement strategies for integration across UC systems and public services, regardless of whether they are located in the cloud, on-prem, or at outside organizations and services.

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