Preparing for 2020 and Beyond: The Emerging Role of the Trusted Advisor

By Robin Gareiss, Nemertes Research

The job of an IT leader has never been more demanding or challenging. New technology paradigms and uses, demands from business units, and scrutiny on IT costs have put pressure on IT never before seen. To maintain effectiveness, IT leaders must rely heavily on partners, and specifically, trusted advisors, to not only fill in gaps, but to enlighten them with new ideas and solutions for the challenges business units present nearly daily. IT will be more successful with an understanding of how to identify potential trusted advisors, what characteristics they possess, and how they can help. This paper reviews drivers for trusted advisor relationships, provides research-based description of trusted advisors and why they matter, and explains the success that can result from such relationships.

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