Autonomy etalk delivers advanced customer interaction solutions for the enterprise, including next-generation interaction analysis technology. This unique tool automatically processes phone, email, and chat interactions to deliver actionable insight directly to the business. By utilizing Meaning Based Computing technology, interaction analysis from Autonomy etalk prioritizes and understands the main topics within an interaction to form a conceptual understanding of what is being discussed. This solution uncovers relevant information automatically and in real-time, providing Immediate intelligence for regulatory compliance, risk analysis, sales verification, dispute resolution, and operational improvement.