Service Desks traditionally serve the operational and production aspects of IT organizations and their respective business units. The application development lifecycle is commonly a blind spot for Service Desks manifesting most typically via an incident logged against an application in production requiring maintenance or upgrade work to be completed by development. Learn how Financial Services firms can achieve greater visibility and accountability over applications by linking development with the Service Desk. Download your copy of the white paper: www.mks.com/wsta/extend_your_service_desk.