Executive TechTalks

Executive TechTalks | XLAs in DCX Environments

How do XLAs (Experience Level Agreements) and SLAs (Service Level Agreements) compare, and how do you deliver on them? In [...]

Executive TechTalks | Chaos Testing in DCX Organizations

How prevalent is chaos testing in the DCX world? There are many ways to implement chaos testings. Guus Bosman, Head [...]

Executive TechTalks | Infrastructure Requirements of DCX

What are the infrastructure requirements of DCX? In this short clip, Guus Bosman, Head of Platform Performance with E*TRADE from [...]

Executive TechTalks | The Role of AI & Machine Learning In Supporting DCX

Customer-facing applications create enormous amounts of data. Artificial Intelligence (AI) and Machine Learning (ML) can assist in mining that data [...]

Executive TechTalks | The Future of Integrated Customer Experience

How will Digital Customer Experience (DCX) evolve in the future? What should technologists expect to see as data and applications [...]

Executive TechTalks | Overlap Between Automation, Risk Mitigation & DCX

How do the areas of automation, risk mitigation, and digital customer experience (DCX) overlap? How are they different? Automation and [...]

Executive TechTalks | Tension Between Cybersecurity & DCX

How do you balance the tension between cybersecurity and digital customer experience (DCX)? Cybersecurity and DCX teams sometimes seem to [...]

Executive TechTalks | Resilience & Digital Customer Experience

Digital Customer Experience (DCX) has got to be always-on, available 100%. But how do organizations design, test, and implement for [...]

Executive TechTalks | Digital Customer Experience

What is digital customer experience (DCX) and how do technologies like RPA and Cloud enable it? Digital Customer Experience (DCX) [...]