The Future of Work

As Managing Director in the Integration Management Office at Charles Schwab, James is responsible for leading the conversion of TD Ameritrade accounts to Schwab.  In the Integration Management Office, James partners across all corporate areas, business lines and support functions to deliver the necessary projects, processes, and platforms in support of the Integration of the two firms. Previously, Kostulias was the Head of Retail Experience at TD Ameritrade, where he was responsible for the execution of the firm’s Retail Strategy, Client Experience, Digital Platforms, Learning and Development, Client Segmentation and LEAN Strategy. Prior to that, he served as Head of eCommerce, leading the digital strategy for web, mobile, social media, market data, and research, after holding TD Ameritrade’s Chief Information Officer position overseeing technology relationship management and project delivery for all business units.  

Kostulias has more than 25 years of experience in the financial services industry and has spent more than 19 of those years with TD Ameritrade/Charles Schwab across their Retail, Technology, and Active Trader businesses. He’s held a variety of leadership roles within the organization, including leading the TD Ameritrade and Scottrade Integration where he was responsible for all aspects of integration planning, strategy and execution, balancing four million client accounts to the penny.  Prior to joining TD Ameritrade, Kostulias was with Datek Online where he held a variety of Operational Management Positions and with Moody’s Investor Services, where he designed and implemented a Global Senior Credit Analyst Professional Development Training Program. 

Kostulias was the President of the Wall Street Technology Association from 2016-2022, previously sat on the FINRA Technology Advisory Committee, and is a graduate of the SIFMA Securities Institute Program at Wharton. Kostulias holds a bachelor’s degree in Business Administration from Rutgers University and Series 4, 7, 24 and 63, licenses. 

Joe Kennedy leads PwC Financial Services’ Technology Architecture and Application & Emerging Tech practices. He has more than 27 years of experience leading design, development, delivery and operations of high-performance transactional and information systems in critical FS environments. He possesses expertise in strategic planning, enterprise information integration, enterprise architecture, systems development, agile, disruptive technologies, telecommunications, operations, infrastructure, support and user experience. Joe holds a Bachelors in Computer Science from Clark University and speaks internationally on a range of architectural, integration and disruptive technology topics.

In this panel of leading industry specialists we consider how our idea of work has evolved and unearth the trends that will shape the future of work. We outline the ways that the employee experience in the workplace will shift and deep dive into the best practices to improve employee satisfaction and productivity. We discuss the tools and technologies that power cutting edge work and provide insight into the challenges that companies are facing in finding and retaining talent.

Lauren Minkel is the Chief Operating Officer for the Digital Technology Services organization within S&P Global.

In this role, Lauren has responsibility for the organizational effectiveness and efficiency of the central technology group, including delivery management, internal strategic alignment, as well as organizational planning and performance. She also has a particular interest in leadership and culture development, equity and inclusion, and communication.

Lauren lives in Saratoga, CA, and holds an MA from Boston College and a BA from San Jose State University. She has over 20 years of corporate IT experience in the information, service, and telecommunications industries.