Virtual Event
Overview
More than half of customers use digital channels to engage with companies–and that figure continues to climb. Whether it’s webchat, SMS, Facebook Messenger, or self-service knowledge bases, new methods of connecting businesses with their customers are often quicker and more efficient than a voice interaction. As these digital channels become common, differentiators are vital to keeping a competitive edge.
Learn how companies are using artificial intelligence, analytics, and automation to bolster digital engagement success.
When does it make sense to have a live, face-to-face video or voice discussion, and when are digital channels the way to go? And, how is digital engagement affecting revenue, costs, and customer ratings?
Who Should Attend?
Technology professionals and leaders responsible for ensuring quality of experience of customers and employees
Agenda
10:00AM-10:05AM WSTA Introductions
10:05AM-10:30AM Keynote Presentation
10:30AM-10:50AM Premier Sponsor Presentation
10:50AM-11:10AM Secondary Sponsor Presentation
11:10AM-11:20AM Break
11:20AM-11:40AM Presentation
11:40AM-12:00PM Presentation
12:00PM-12:20PM Presentation
12:20PM-12:30PM Break
12:30PM-2:00PM Panel Discussion
2:00PM- Event Concludes
Eligible for CPE Credits
Earn up to 4.0 CPE Credits at this event! Click here for more details.
Address:
WSTAnywhere
Virtual Event
Join from your computer,