October 27, 2021
Virtual Event
10:00-2:00PM ET
Learn how financial firms are using artificial intelligence, analytics, and automation to bolster digital engagement success.
Agenda | Location

Overview

More than half of customers use digital channels to engage with companies–and that figure continues to climb. Whether it’s webchat, SMS, Facebook Messenger, or self-service knowledge bases, new methods of connecting businesses with their customers are often quicker and more efficient than a voice interaction. As these digital channels become common, differentiators are vital to keeping a competitive edge.

Learn how companies are using artificial intelligence, analytics, and automation to bolster digital engagement success.

When does it make sense to have a live, face-to-face video or voice discussion, and when are digital channels the way to go? And, how is digital engagement affecting revenue, costs, and customer ratings?

Who Should Attend?
Technology professionals and leaders responsible for ensuring quality of experience of customers and employees

Agenda

10:00AM-10:05AM WSTA Introductions

10:05AM-10:30AM Keynote Presentation

10:30AM-10:50AM Premier Sponsor Presentation

10:50AM-11:10AM Secondary Sponsor Presentation

11:10AM-11:20AM Break

11:20AM-11:40AM Presentation

11:40AM-12:00PM Presentation

12:00PM-12:20PM Presentation

12:20PM-12:30PM Break

12:30PM-2:00PM Panel Discussion

2:00PM- Event Concludes

Eligible for CPE Credits
Earn up to 4.0 CPE Credits at this event! Click here for more details.

Address:
WSTAnywhere
Virtual Event
Join from your computer,