Executive TechTalks | Tension Between Cybersecurity & DCX

How do you balance the tension between cybersecurity and digital customer experience (DCX)?

Cybersecurity and DCX teams sometimes seem to be pulling in opposite directions. Cybersecurity wants to make systems more secure, and DCX teams want to make them more user-friendly. How do you get those groups together, and make sure we share the same end goals and values when it comes to cyber-resiliency and user experience? In this short clip, Guus Bosman, Head of Platform Performance with E*TRADE from Morgan Stanley, explains.

Executive TechTalks is video series featuring candid conversations where FinServ Execs discuss their technology tribulations & triumphs.

Watch on YouTube