Executive TechTalks | Resilience & Digital Customer Experience

Digital Customer Experience (DCX) has got to be always-on, available 100%. But how do organizations design, test, and implement for always-on availability?

Effective design and ongoing automated testing are critical to delivering always-on performance for digital customer experience. In this short clip, Guus Bosman, Head of Platform Performance with E*TRADE from Morgan Stanley, explains how effective architecture and ongoing testing are critical to enabling DCX resilience.

Executive TechTalks is video series featuring candid conversations where FinServ Execs discuss their technology tribulations & triumphs.

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