Contributed by Nemertes

Scan the news online, on social media, or in paper format, and it won’t take more than a few minutes to find a story, post, or blog promoting the promises or concerns of artificial intelligence. But exactly what is AI, and its multitude of components, including machine learning, deep learning, and a host of technologies related to Digital Customer Experience (DCX)? And how successful are initiatives that leverage AI to improve the customer experience?