Presented by Broadcom

IT teams struggle to deliver great customer experiences, as they frequently lack full end to end visibility into their business and IT services. AIOps (Artificial Intelligence for IT Operations) provides these teams predictive insights with intelligent automation to help solve complex IT problems and reduce MTTR. In this session, Broadcom will discuss use cases on how organizations are transforming customer experiences with AIOps.

Meet the Speaker
Haroon Ahmed, Head of Solution Engineering for AI Ops & Monitoring, Broadcom
Haroon AhmedHaroon Ahmed is Head of Solution Engineering for AIOps at Broadcom (formerly CA Technologies), with over 25+ years of experience in building, innovating, supporting and implementing mission critical systems for large financial, telecom, insurance and government institutions. He has always been a change agent helping his customers on their digital transformation journey with leading edge technologies in the mobile, XaaS, cloud, container, distributed, mainframe and observability space. At Broadcom Haroon leads the global team of solution architects that help their customers on digital IT transformation projects by adopting DevOps practices to release with confidence and implement AIOps with AI/ML and automation to protect their brand by reducing outages for their mission critical systems. He has a patent and 15+ years of experience of innovating, developing products and handling critical production situations in ITOM.

Prior to Broadcom, Haroon worked as chief architect for a mobile startup that pioneered an enterprise grade service delivery platform used to deliver mobile applications in large service provider networks. He wished he had AIOps in those days to help monitor and take automated action on these large, complex and distributed deployments. Haroon also held various technical leadership roles with HP, Oracle and various startups where he specialized in monitoring, J2EE middleware and database technologies.

Haroon attended the University of Waterloo where he graduated with a degree in Systems Design Engineering and Management of Information Systems. In his spare time Haroon enjoys a good game of basketball, mountain biking and spending quality time travelling with his family. Haroon lives in Toronto, Canada.