Executive TechTalks is video series featuring candid conversations where FinServ Execs discuss their technology tribulations & triumphs.

How do the areas of automation, risk mitigation, and digital customer experience (DCX) overlap? How are they different?

Automation and risk mitigation are critical components of enabling effective digital customer experience. In this short clip, Guus Bosman, Head of Platform Performance with E*TRADE from Morgan Stanley, gives some examples of how these components can work together to deliver flawless a customer experience during critical situations.