‘The Always-On Customer: Digitization & CX’ Presentations

Thank you for attending last week’s virtual event. The Seminar Presentations will be available for download for a limited time.

In addition to sharing the presentations, some of our participants have also provided related educational content. Click here to check out all of our digitization & CX resources.

 


NemertesKeynote Presentation: “Why You Should Prioritize Customer Experience—and 10 Steps to Finding Success”
Robin Gareiss, President and Founder, Nemertes Research

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Blue Prism“The CX of Industrial Revolution 4.0 is Becoming Much More Dynamic”
Eric Maloney, Director of Strategy – Advisory Partners, Blue Prism

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Pager Duty“Accelerating Innovation Through Service Ownership”
Kyle Duffy, VP of Solutions Consulting, PagerDuty

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ConvergeOne“Customer Empowerment: The Next Generation of Customer Experience”
Mark Langanki, Chief Technology Officer, ConvergeOne

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ServiceNow“21st Century Connection: Addressing Data, Technology and Workflow Fragmentation to Deliver Coherent Customer Experiences in Financial Services”
Keith Pearson, Head of Financial Services, EMEA, ServiceNow

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RingCentral“The Effortless Customer Experience”
Naveed Husain, VP, Vertical Sales Program, RingCentral

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Celonis“Eliminating the Gap Between Process and Business. Technically Tie Process Improvements to Business Outcomes.”
Patrick Galbraith, Director of Financial Services and Insurance, Celonis
Max Smith, Product Marketing, Celonis

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“Driving Business Value with a Customer-First Strategy”
Beth Kwiat, Executive Director for Digital Experience, Comcast Business

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IncogniaPanel Discussion

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