Mastering Digital Experiences: DCX & DEX Strategies

September 19, 2024
10:00 am to 1:00 pm
Virtual Event

This event explores the DCX & DEX strategies bringing in the biggest wins for financial services firms.

Session Details

DCX and DEX (Digital Customer Experience and Digital Employee Experience) directly affect customer satisfaction, competitive positioning, operational efficiency, adaptability to changing customer preferences, and risk mitigation. Prioritizing these areas enables financial services firms to thrive in the digital age and remain at the forefront of their industry.

Join us for an insightful session where technology experts and finserv thought leaders converge to explore the limitless potential of DCX and DEX.

Panel Discussion | Crafting a World-Class DCX/DEX Program

Join our financial services thought leaders and technology experts as we discuss how to put together a world-class program for DCX and DEX. We’ll talk about emerging technologies, operational excellence, and the most critical KPIs for measuring success. And we’ll share the pitfalls and challenges. This lively and engaging dialogue will spark ideas and insights for all participants.  

Earn 3.0 CPE credits at this event! Click here for more information.

Agenda

10:00am – 10:05am

WSTA Introductions

10:05am – 10:20am

Industry Perspectives Presentation

10:20am – 10:40am

Premier Sponsor Presentation

10:40am – 11:00am

Presentation

11:00am – 11:20am

Presentation

11:20am – 11:40am

Presentation

11:40am – 12:00pm

Break – Visit the Resource Rooms and Network with Attendees

12:00pm – 1:00pm

Panel Discussion: Crafting a World-Class DCX/DEX Program

Abstract

Join our financial services thought leaders and technology experts as we discuss how to put together a world-class program for DCX and DEX. We’ll talk about emerging technologies, operational excellence, and the most critical KPIs for measuring success. And we’ll share the pitfalls and challenges. This lively and engaging dialogue will spark ideas and insights for all participants.  

1:00 PM

Closing Remarks

Location Details

This is a virtual event powered by Webex Events (formerly Socio). Registered Attendees will be provided a login link to access the event site.