If you are not able to view the Live Stream, please follow these troubleshooting steps:

  • Make sure you are using Google Chrome as the browser (if you are prohibited from using Google Chrome, FireFox is the back up)
  • Disconnect from the VPN
  • Go into Google Chrome Settings by clicking on the 3 dots to the right of your profile in the top right corner of Google. Select Settings:
    1. On the left side of the screen is a menu. Select “Privacy and Security”
    2. From the middle of the screen menu select “Site Settings”
    3. Then select “View permissions and data across sites”
    4. Select “” then “”
    5. Under Usage, select the button to “Clear Data”
    6. Under Permissions, make sure that Microphone, Camera, and Images are all marked as “Allow”
  • Then you will refresh your screen and go back into the Socio site and log in again.
  • If still unable to see the live stream, go back into Google setting above and under Permissions, mark Insecure Content as “Allow”


Still Having Trouble?

  • Live chat with a specialist from Socio on Zoom. Click here to join the video room.
  • Click here to email the WSTA with more details about your issue.


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