Executive TechTalks is video series featuring candid conversations where FinServ Execs discuss their technology tribulations & triumphs.

Digital Customer Experience (DCX) has got to be always-on, available 100%. But how do organizations design, test, and implement for always-on availability?

Effective design and ongoing automated testing are critical to delivering always-on performance for digital customer experience. In this short clip, Guus Bosman, Head of Platform Performance with E*TRADE from Morgan Stanley, explains how effective architecture and ongoing testing are critical to enabling DCX resilience.